1. Eligibility for Returns and Refunds
We want you to be happy with your purchase. To qualify for a return or refund:
- The request must be initiated within [X days, e.g., 7–14 days] of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags and labels attached.
- A valid proof of purchase (invoice, receipt, or order confirmation) must be provided.
Non-returnable and non-refundable items include:
- Perishable goods (fresh food, beverages).
- Personal care, beauty, or hygiene products.
- Customized, personalized, or made-to-order products.
- Digital downloads, gift cards, and e-vouchers.
- Items marked as “Final Sale” or “Non-Returnable.”
2. Return Process
To initiate a return:
- Contact our Customer Support Team via email at support@[YourDomain.com] or call [Your Phone Number].
- Provide your order details, product information, and reason for return.
- Our team will provide instructions and, if eligible, a return shipping label.
Important Notes:
- Customers may be responsible for return shipping costs unless the return is due to a defect, wrong product, or damage caused by us.
- Returned products must be securely packaged to avoid damage in transit.
- Failure to follow the return process may delay or void eligibility for a refund.
3. Damaged or Defective Products
We take great care in packaging and delivering your orders. However, if you receive:
- A damaged product,
- A defective item, or
- The wrong order,
Please contact us within 48 hours of delivery with photographic or video evidence. After verification, we will offer one of the following at no additional cost:
- Replacement of the product.
- Exchange for a similar product.
- Full refund to your original payment method.
4. Refund Process
Once your return is received and inspected, you will be notified via email regarding approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days depending on your bank or payment provider.
- Refunds will only be issued to the original payment method used during checkout.
- We do not provide refunds in cash unless required by law.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit/debit card company.
- Contact your bank or payment provider, as processing may take extra time.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@[YourDomain.com].
6. Exchanges
- Exchanges are allowed for items of equal or lesser value.
- If the new item is of greater value, you must pay the difference.
- Exchanges are subject to product availability.
- Items returned for exchange must also meet the eligibility conditions listed in Section 1.
7. Partial Refunds
Partial refunds may be granted in the following cases:
- An item is not in its original condition, damaged, or missing parts not due to our error.
- The return is initiated after the allowed return period but approved at our discretion.
- Only part of the order is returned.
8. Shipping Costs
- Original shipping fees are non-refundable unless the return is due to an error on our part.
- You are responsible for paying return shipping costs unless otherwise specified.
- If a prepaid shipping label is provided, the cost will be deducted from your refund.
9. Order Cancellations
- Orders may be cancelled within [X hours] of placing them, provided they haven’t been processed or shipped.
- Once an order is dispatched, it cannot be cancelled but may still qualify for return under this Policy.
- Pre-orders or special/custom orders may not be eligible for cancellation.
10. International Orders
If you are located outside [Your Country]:
- Additional customs duties, taxes, or fees may apply.
- These charges are non-refundable.
- Return shipping from international locations will be at your own expense unless caused by our error.